The Union Cabinet has approved a proposal for
the abolition of Income-Tax Ombudsman and Indirect Tax Ombudsman as they have
not been found more effective than regular existing parallel channels of
grievance redressal. The Institution of Income-Tax Ombudsman was
created in 2003 to deal with grievances of public related to the settlement of
complaints relating to Income Tax. However, the Institution of Ombudsman failed
to achieve its objectives. It was observed that the institution of new
complaints has in turn fallen to single digits. Also, taxpayers started
preferring alternate methods of grievance redressal like CPGRAMS (Centralized
Public Grievance Redressal and Monitoring System), AaykarSevaKendras etc.
Further, it was also decided in 2011 to close vacant offices of Indirect Tax
Ombudsman.
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Tax ombudsman system abolished
By IndianMandarins - 2019-02-08 11:56:06
The Union Cabinet has approved a proposal for
the abolition of Income-Tax Ombudsman and Indirect Tax Ombudsman as they have
not been found more effective than regular existing parallel channels of
grievance redressal.
The Institution of Income-Tax Ombudsman was created in 2003 to deal with grievances of public related to the settlement of complaints relating to Income Tax. However, the Institution of Ombudsman failed to achieve its objectives. It was observed that the institution of new complaints has in turn fallen to single digits. Also, taxpayers started preferring alternate methods of grievance redressal like CPGRAMS (Centralized Public Grievance Redressal and Monitoring System), AaykarSevaKendras etc. Further, it was also decided in 2011 to close vacant offices of Indirect Tax Ombudsman.
