The National Highways Authority of India (NHAI) has informed an RTI applicant that there was a provision for free passage if the waiting time at a toll booth was more than three minutes. The RTI query was filed by advocate Hariom Jindal from Ludhiana. Y Rajeev Reddy, former chief general manager of NHAI-Karnataka, said: "As per NHAI rules, we should not collect toll from a vehicle which has been waiting in the queue at a toll plaza for more than three minutes. But in cities like Bengaluru, we do not get enough land to have more toll booths at any toll plaza, so the queues are more than three minutes. But we are unable to follow the rule. The concessionaire charges toll from all vehicles which have waited for more than three minutes because if it does not, it will be a loss to the government."